By F Kamaruddin
Unless you have been living the life of a hermit in a cave deep in the forest for the last few years, the amount of time you’ve spent in telephone calls would be more than five minutes a day, according to Wikianswers. Regardless of what your company does, people will call your office every day. When people deal with your organization over the telephone, what’s their experience? Is everyone managing every phone call successfully? Or do you have some people with the great knack of handling telephone calls well while the rest can’t even be trusted to answer a ringing telephone? There is a way to improve this picture. We have three rules of effective listening to help you get started now in creating a memorable positive experience for your callers.
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- Posted by admin on January 18th, 2010
How many times have you experienced the following when you make a telephone call?
Andy*: Hello?
Annie: Yes?
Andy: Is William there?
Annie? William? Not here. He’s in the bathroom.
Andy: Oh. Can I leave a -
Annie:
Andy: ??
* fictional characters
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- Posted by admin on January 14th, 2010
In today’s business world we now can compete with each other in a virtual market space where time and space get a whole different meaning. However, amongst all these changes, some things remain the same. Business is essentially still about making money or saving money and therefore about managing the performance of the organisation and perhaps more accurately managing the human capital performance.
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- Posted by admin on January 14th, 2010
Do you want:
• Employees who will serve customers better?
• Your company to market more effectively?
• Your people to find the working environment more meaningful?
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- Posted by admin on January 14th, 2010
